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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Sverrir Audunsson (Managing Director) and Thorsteinn Thorsteinsson (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Sverrir Audunsson and Thorsteinn Thorsteinsson would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Sverrir Audunsson or Thorsteinn Thorsteinsson and let them know what you think. Please include your telephone number if you would like us to call you back!

Sverrir Auðunsson
Managing Director

“We know your rely on the excellent service of DHL, if we do not meet your expectations I want to know about it first hand.”

Email Sverrir Auðunsson

Thorsteinn Thorsteinsson
Customer Service Manager

“The true measure of customer service excellence is how we react when things go wrong.”

Email Thorsteinn Thorsteinsson
Sverrir Auðunsson and Thorsteinn Thorsteinsson will ensure that your complaints are dealt with immediately and you’ll receive a response within 2 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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